Quote Request form
Frequently Asked Questions
Are you the official representative for all these companies?
Sahan Resources supplies spare parts and equipment originating from Europe, US and Asia. We aren’t the official representative for most of the companies we supply parts for, but we can get the parts quickly and cost-effectively through our global network of suppliers and shipping companies. Buying those hard-to-find overseas parts from us is easy – we handle all the international communication, payment, and shipping issues for you.
Are you supplying the original part, or a substitute?
Sahan Resources supplies the original manufacturer part. If the original is no longer available, we will work with the manufacturer of the part to identify a suitable replacement. Also we are able to supply certified aftermarket spare parts if needed.
What information do I need to provide to you?
The more information the better. Typically, we would like to have whatever information can be found on the nameplate, but we need at least the manufacturer’s name and part number. Information we would like to have when it is available/appropriate: serial number, town of manufacture, ratio (for gearboxes), electrical information (voltage, frequency, etc.)
Can I get parts faster than you have quoted?
Generally, yes. Parts typically arrive in Kyrgyzstan via our weekly consolidated shipment, but we can coordinate a special shipment to save a few days. In extremely urgent cases, we are also able to arrange courier service. Should a critical spare part not be in stock at the manufacturer, we will also work with them to expedite production if possible.
Will I be billed separately for freight, customs clearing, and duty costs?
In almost all cases, our quote to you includes all costs related to international shipment – we won’t surprise you with high additional charges at invoice. In some cases, we may quote certain costs separately. If this is the case, the costs will be clearly shown on the quote.
Do you stock parts?
While we do stock some items, most items need to come from the manufacturer.
What types of parts are available?
Virtually any type of component is available. We have supplied parts for most typical industrial equipment, but also some unusual ones – hydroelectric plants, ski lifts, wind turbines, and ships.